Planning Deaf-aware visits, meetings and reviews

Before

• Ask the person what communication method and professional support they want.
• Book support early and confirm the professional is appropriate for the setting and task.
• Share the agenda and accessible documents in advance, using only necessary information.
• Plan lighting, seating, sight lines, breaks and the online platform if meeting remotely.
• Do not default to a relative or child where a qualified communication professional is needed.

During

• Speak to and look at the person, not the interpreter.
• Use plain language, explain unavoidable jargon and allow time for interpretation.
• Keep your face visible, reduce background noise and avoid speaking over other people.
• Pause regularly and check whether the pace and arrangements are working.
• Do not treat a nod or brief answer as proof that complex information has been understood.

After

• Agree how the person wants the record, decisions and next steps communicated.
• Record what support worked and what should change next time, using the person’s words where possible.
• Check actions and deadlines through the agreed accessible contact route.
• Raise recurring service barriers through supervision and organisational accessibility processes.